Course Objectives:

• Dealling with difficult or tricky people 
• Setting doable goals
• Giving effective feedback 
• Avoiding escalating problems
• Setting the right goals for each individual
• when someone disagrees with your assessment
• Being enthusiastic when you don'[t feel like it vs. tyranny of positivity.

Course Content:

• Understanding the performance management process
• creating a professional development culture
• improving outcome based conversations
• scoping out employee goals and motivations
• aligning employee and organizaitonal goals
• implementing development solutions
• Developing a performance managment Toolket