- Conduct maintenance reminder call - Make appointment preparation - Monitor appointment control - Handle customer complaint - Conduct Post Service Follow Up (PSFU) Call - Call campaign - Conduct customer satisfaction survey - Receive call-in from customer - Make daily appointment report - Make monthly report (FIR, CSI, 1K) - Update customer feedback - Increase customer retention through hearty service - Perform other tasks assign by leader and manager

- Bachelor degree in year 2 or 3 of related fields - Strong time management and commitment - Creativity / Adaptability - Good collaboration, teamwork, and interpersonal skills - Good at problem solving - Organizing and planning - Good at knowledge of communication - Good at customer relations management - Good at computer skill (Ms. Word and Ms. Excel)