• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space • Assess software issues and recommend solution and service pricing • Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside • Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues • Properly pack the repaired laptop/PC/hardware and give to Customer Service Team • Prepare and send daily/weekly/monthly report to Software Supervisor

• University degree in Computer Science, IT or related field • At least 1-2 years of experiences in software installation and software development • Good knowledge of software installation and development • Good communication in both written and spoken Khmer/English. Other language is a plus • Be computer literate especially Microsoft Offices, Internet and email