- Answering incoming calls, respond to the customer's queries and support customers to resolve the problem by working other relevant department. - Providing the product, service and promotion information to the customers. - Document all call information according to standard operating procedures - Recognize, document, and alert the management team of trends in customer calls - Complete call logs and reports - Other duties as assigned

- Bachelor degree of any major - Good Microsoft office - Good command in English is preferable - Experience with customers service, call center or other relevant is preferable - Good communication and problem solving