- Monitor counter operations and resolve problems when necessary - Attend to guests personally where necessary and provide feedback on guests’ needs and complaints - Assist in supervising deposits counter services operations - Supervision and control of daily physical cash balancing - Ensuring all cash registers and records are properly written-up - Serve guests by exchanging, receiving and paying out cash at counter - Attend to opening of accounts and ensure documentation is in order - Prepare the necessary daily and monthly reports - Achieve and proactively referrals to ARM for A/C opening - Adhere to all the time with cash security/control/accuracy - Other task/project as assigned

- A recognized Degree in business related filed - At least 2 years of customer service experience - Relevant experience in the hotel or service industry is an advantage - Pleasant personality , friendly - Confident, strong communication and interpersonal skills - Excellent verbal and written English - Ability to build a good relationship with guests - Computer literacy in MS Word, Excel and Power Point